Normally our services are charged on a day rate (up to 8 hours) which is normally the minimum amount of time to carry out an reasonable installation and training service for a small phone system.

For more local locations to us we may be able to also offer you 1/2 day rates (up to 4 hours) and/or time related charges (hourly rates) for moves/changes and maintenance visits.  

As our installation coverage includes Central & Outer London, we use a charge band scale rather than a fixed cost system to be able to offer the best rates:

Day Rate (>8 hours):  Normally between £250.00 and £350.00 + vat.

1/2-Day Rate (>4 hours):  Normally between £150.00 and £199.00 + vat

Time Related Charges (1st Hour):  Normally between £75.00 and £95.00 + vat

Time Related Charges (per Hour):  Normally between £35.00 and £45.00 + vat

Telephone and Cat-5e Cabling:  Subject to survey.

Remote Programming (per session/max 60-mins):  £35.00 + vat

Any materials we need to supply to complete the installation (such as linecords, telephone sockets,  power strips etc) are charged at our standard rates - a full list of these charges are available to trade account customers.  

We do not make any additional charges for parking and/or tolls, so you know exactly how much an installation will cost.

We have built up our reputation over many years by remembering that your customer remains your customer – whilst we provide services on your behalf, you as the (Dealer/Comms Provider) are our customer and we want you to remain so by providing your customers with great service and by advising them when upgrades etc are required so they can order them from you which hopefully means more work for us carrying out the installation & support.

All site visits to your customers are carefully filed under your Trade/Dealer account record.  To date  we have never as much as sold a single telephone direct to another (Dealer/Comms Providers) customers, not many of our competitors can say that even if it is explained away as an administration error !

All enquiries to our onsite engineers for extra phones or upgrades etc are passed straight back to you so that you can contact your customer and make the sale.

By default when working for a trade customer on a client site, we introduce ourselves as working on behalf of  “YOUR COMPANY NAME LTD” etc.

But we can represent you as you need us to, some trade customers like us to represent their company directly whilst others prefer us to announce ourselves as ToneTel telecom working on your behalf.

ToneTel telecom engineers are provided with branded and non branded workwear to meet our trade customer’s requirements, some of our regular trade customers have even issued us with their own branded clothing and/or ID cards etc to wear on their client sites (we do the washing and ironing for free!).

ToneTel telecom vehicles are non-branded by default, we use easily removable magnetic vehicle signs so that again we can appear with our vehicles as you need us to.

We are based from Guildford, Surrey and provide installation services generally within 50-miles including London and the South of England.  

For regular customers we can work 'out of area' but in many such cases we will try to recommend an engineering partner in the area who can provide a equivalent service but at a more local rate.

Please let us know if you have any questions about which areas we cover - Email:  engineers@tonetel.co.uk

We regularly provide pre-sales support to our customers both with recommending a system solution and identifying the exact hardware requirements.

We recommend if you are new to selling a particular phone system - that you run through hardware requirements with us as manufacturers and distributors tend not to have any real 'coal face' experience of exactly what is needed.

ToneTel engineers have manufacturer training backed up by our own in-house training, we are at expert level for most of our supported product range and keep all supported phone systems with a selection of digital and IP phones on our own test-bench with an ISDN simulator ready to troubleshoot issues and test advanced applications in an off-site environment.

Our technical team are fully equipped with laptops and ISDN (Pri/Bri) ISDN30/ISDN2 testers.

We are a small specialist company who can carry out anything from a basic installation to more specialist and involved projects - we like a challenge!

The information needed to carry out an installation differs dependant on the hardware solution and customer requirements, but in general - the more the better as our time costs you money so its better spent with us getting on with the job rather than having to gather information that is perhaps already sitting in your customer file.  

As a general rule, the following is needed:

• Customer name, address, contact name and contact phone number.

• Hardware Inventory of items to be installed.

• Customer set-up/configuration requirements if the customer has specific requirements.

• Details available from site survey/customer on existing system (if any) and cable type installed (i.e. cat-5, telephone cw1308 etc).

ToneTel engineers have a number of customer worksheets that can be provided to gather set-up information from your customers in preparation for an installation.