|
ISDN Connections
- NEC
XN120
Trade Tips from ToneTel Telecom
ISDN2e BRI cards for the XN120 are
available as a 2-Line (4ch) card or a 4-Line (8ch) version, don't forget
when ordering ISDN cards that an OPBox (NEC Part ID: IP2WW-2OPBOX)
is needed to fit them on the XN120 cabinet.
A maximum of eight ISDN2e BRI lines
(16 channels) can be connected to a single XN120 cabinet (with OPBox),
but this figure is reduced if you have VoIP cards installed as
well. Additional ISDN lines can be connected with expansion
cabinets (+ OPBoxes).
Return
to XN120 Tips Menu
|
| NEC
XN120 Trade Tips from ToneTel Telecom
|
| Applications
Card - NEC
XN120
Trade Tips from ToneTel Telecom
The EXIFU Applications card (NEC
Part ID: IP2WW-EXIFU-A1
) is highly recommended by us to be installed in all XN120 systems.
What
does it do
? - The Application card provides an Ethernet port which is
used for engineer programming (PC access), local network administration
& SIP registration for VoIP solutions. Additionally remote
access programming via WAN (ADSL broadband) etc is possible.
The
Application card additionally provides a Serial COM Port for call
logging or programming (call logging is possible via Ethernet or
Serial), if you are expanding the XN120 to additional cabinets the
Applications card is required for Expansion cabinet connection.
System
Firmware upgrades are also only possible through the flash card slot of
the Applications card.
ToneTel
Telecom engineers have spare Applications cards so if you are not going
to equip a system with one, let us know and we will fit one temporarily
so we can ensure the latest firmware is loaded and the system is
correctly programmed and a backup taken.
Return
to XN120 Tips Menu
|
| NEC
XN120 Trade Tips from ToneTel Telecom
|
| VoIP
Connections - NEC
XN120
Trade Tips from ToneTel Telecom
The XN120 offers many VoIP
solutions including SIP Extensions, SIP Trunking & networking
between systems.
The VoIP cards are available as 4
channels boards (NEC Part ID: IP1WW-4VOIPU-S1
) and can be expanded to 8 channels with the VoIP daughter board
(NEC Part ID: IP1WW-4VOIPDB-S1
), don't forget when ordering VoIP cards that an OPBox (NEC Part
ID: IP2WW-2OPBOX)
is needed to fit them on the XN12 cabinet, an EXIFU Applications card is
also needed for connectivity along with two fixed IP addresses (for the
Application card ethernet port and each VoIP card connection of up to 8
channels).
A
maximum of 16 VoIP channels can be connected to a single XN120 cabinet
(system limit is 24), but this figure is reduced if you have ISDN BRI
cards installed as well. Additional VoIP channels can be connected
with Expansion cabinets (+ OPBoxes).
You
can have more SIP Extensions that you have channels but a single VoIP
card (4 ch) will only allow 4 IP extensions to make or receive calls
simultaneously.
Return
to XN120 Tips Menu
|
|
NEC XN120 Trade Tips from
ToneTel Telecom
|
| Doorphone
- NEC
XN120
Trade Tips from ToneTel Telecom
A Paging & Doorphone card 2PGDU
(NEC Part ID: IP2WW-2PGDU-A1
) is needed if you need to fit a doorphone and lock to the XN120
telephone system, one 2PGDU card can be connected to each XN120 cabinet.
The 2PGDU card provides up to 2 x
doorphone ports plus 2 relay contacts (for door locks), additionally the
card provides 2 x audio ports for external music on hold or external
paging.
The XN120 has its own doorphone
available (NEC Part ID: 92245).
Return
to XN120 Tips Menu
|
|
NEC XN120 Trade Tips from
ToneTel Telecom
|
| Voicemail
- NEC
XN120
Trade Tips from ToneTel Telecom
The XN120 DSPDB Voicemail card
provides 8 ports for voicemail, 16 ports for outgoing messages.
The DSPDB can provide up to 300 department and/or personal mailboxes
with multilevel automated-attendant and up to 48 outgoing greeting
messages for a call queuing or announcement messages, additionally it
provides the DSPDB conversation recording feature. Initially you need to purchase
the Lite version with 1-hour of storage time, this is expandable to
15-hours later on (the Lite version is supplied with the fixed circuit
board, the expansion is a larger DSPDB flash card).
Return
to XN120 Tips Menu
|
| NEC
XN120 Trade Tips from ToneTel Telecom
|
| Extension
Ports - NEC
XN120
Trade Tips from ToneTel Telecom
XN120 extension cards have 8 ports
which are fully hybrid and thus can be used for XN120 System Telephones
or standard analogue telephones, cordless DECT phones etc. Each
XN120 cabinet (Main & expansion) have 8 extension ports included.
A single XN120 cabinet is capable
of expansion to 24 extensions, this can be expanded even more if SIP IP
extensions are added. The system extension limit is 72 extensions,
which again can be expanded to a total of 96 with SIP IP extensions.
Extension expansion cards are
available in 2 flavours:
308 (NEC Part ID: IP2AT-308E-A1
) which has 8 hybrid extension ports and 3 PSTN analogue trunk
ports.
008 (NEC Part ID: IP2AT-008E-A1
) which has 8 hybrid extension ports only.
Return
to XN120 Tips Menu
|
| NEC
XN120 Trade Tips from ToneTel Telecom
|
|
SLT
Phone Compatibility - NEC
XN120
Trade Tips from ToneTel Telecom
In almost all cases any standard SLT
(analogue) telephone will work fine with the XN120 system, but the right
choice of telephone is important if users require caller id (internal,
external - name & number) or message waiting facilities.
Most (but not all) caller display
equipped phones will work fine on the XN120, please contact us if you need
us to check or test compatibility.
Please note: When SLTs are
enabled for Caller ID, the ring pattern if fixed at single ring (internal
style).
Return
to XN120 Tips Menu
|
| NEC
XN120 Trade Tips from ToneTel Telecom
|
|
IP
Phone Compatibility - NEC
XN120
Trade Tips from ToneTel Telecom
The choice of IP phone for SIP
extensions is important if users need caller id facilities and the ability
to hold/transfer calls.
Please contact us if you need to
check or test compatibility of your proposed IP telephones.
Return
to XN120 Tips Menu
|
|
Music
on Hold
- NEC
XN120
Trade Tips from ToneTel Telecom
The XN120 system offers the
following on-hold options:
Internal Music - internal jingles
which are not recommended
Comfort Tone - 'beep beep' style
tone
External Music on Hold - MoH port
(RJ11) is built-in to the XN120 main CCU for CD players etc.
DSPDB Voicemail - You can load a
Wave file onto the DSPDB flash card for your own choice of music (uses 1
of the 48 greeting messages).
If you have the Paging &
Doorphone card (2PGDU) installed, you have an additional 2 x audio ports
for CD players etc, you can install a 2PGDU card in each of the maximum
3 XN120 cabinets if you require different MoH on the same XN120 system
for multiple companies or individual selections based on called trunk
line or DDI.
Return
to XN120 Tips Menu
|
| NEC
XN120 Trade Tips from ToneTel Telecom
|
|
Remote
Worker/SIP Extensions
- NEC
XN120
Trade Tips from ToneTel Telecom
The VoIPU cards (Voice over IP) for
the XN120 enable the connection of home workers as extensions off a
central XN120 system via their broadband internet connection, ToneTel
Telecom have successfully tested & implemented SIP extensions at
remote sites & homes. It is recommended that you have a chat
with us before quoting or deciding on a solution so that we can make
sure all the bases are covered for a successful implementation.
Return
to XN120 Tips Menu
|
| NEC
XN120 Trade Tips from ToneTel
|
|
Remote
Access
- NEC
XN120
Trade Tips from ToneTel Telecom
The XN120 system offer a number of
remote access programming options.
Remote via Internet - Connect
via the customer's WAN internet connection (i.e. ADSL), this is our
recommended way as its quick, trouble-free and incurs no additional
equipment costs or the use of a DDI number.
Remote via Modem - Connect a
standard serial modem to an extension port for manual or night mode
remote access.
Remote via ISDN - Direct
access from ISDN using a DDI.
Return
to XN120 Tips Menu
|
| NEC
XN120 Trade Tips from ToneTel
|
|
Hotel
Application
- NEC
XN120
Trade Tips from ToneTel Telecom
The Hotel Application is now free
for the XN120 which provides some useful features for the small hotel
including check-in, check-out, call barring, single digit calling from
guest rooms, room telephone status (via DSS console or printer/PC),
Wake-up calls, Message Waiting, Do not Disturb & call logging.
Though the MyCalls Manager software
package is able to run reports on rooms for billing purposes, it is not
specifically designed for hotels and thus needs a lot of data entry time
to add call-costings etc (which are limited in billing flexibility
compared to many other packages), therefore we recommend a 3rd party
software program for call logging/costings or a specific hotel logging
software program.
ToneTel Telecom have successfully
tested & implemented the Hotel application so please speak to us if
you need to run through your clients needs.
Return
to XN120 Tips Menu
|
| NEC
XN120 Trade Tips from ToneTel
|
|
My
Calls - NEC
XN120
Trade Tips from ToneTel Telecom
'My Calls' is a software package
for the XN120 which is available in 2 varieties:
MyCalls Basic - Free for a year and
then annual renewable licence key, the package provides SMDR call
logging record along with basic reports and real-time graphical
summaries of total incoming calls, abandoned calls etc.
MyCalls Manager - The upgrade
requires a one-off license key purchase and provides additional options
include call costings, additional reports, no 24-extension limit,
additional alarm monitoring and more graphical summary options.
My Calls does take a bit of time to
install and setup and is not as user friendly as some packages (extra
training) so do cost in this time if arranging a quotation for a
customer, the My Calls Manager upgrade can need a lot of data entry time
so bear this in mind when comparing the lower cost of My Calls against
other 3rd party software packages.
My Calls has minimum software &
hardware requirements for installation and support may be needed from
the clients IT department or supplier. Please contact us for more
information.
Return
to XN120 Tips Menu
|
|
NEC
XN120 Trade Tips from ToneTel
|
|
Admin/User
Pro (Web Server) - NEC
XN120
Trade Tips from ToneTel Telecom
The web server is integrated within
the XN120 systems and allows user administrative access (controllable) via
their internet browser (such as Internet Explorer).
Admin Pro - provides system
administrator access to a number of areas including speedials, time/date,
groups, DDI names, Extension numbers, Mailboxes + the ability to change
Night Service modes (which can also be used remotely so the customer can
check/change Day/Night service from a remote location).
User Pro - provides each extension
user with a password to their personal telephone programming and provides
the individual user with the ability to change their extension name,
program function keys, set internal call forwarding, amend ring tone
patterns. set language options and change override & programming
passwords.
Return
to XN120 Tips Menu
|
|
BT
Linecords for NEC Phones - NEC
XN120
Trade Tips from ToneTel Telecom
The NEC 'Vision' & 'Talk' system
featurephones are supplied with an RJ11 linecord which means if required
they can be plugged straight into the extension ports of the CCU.
Whilst you can connect RJ11 linecords
to RJ45 (Cat-5 structured cabling) sockets, we do not recommend it as it
can cause damage to the internal pins of the socket which can lead to
connection problems and disconnections. We recommend BT linecords
and standard structured cabling RJ45 adapters/mod-taps.
ToneTel Telecom recommend that
standard BT cw1308 telephone wiring is used for telephone block-wiring
installations rather than RJ11 linejacks so the ports remain fully hybrid
(standard telephone or NEC featurephone).
All good XN120 distributors stock BT
linecords for the phones and these should be ordered with the phones for
all installations, ToneTel Telecom normally hold stocks of these so if you
forget, let us know and we can supply and add them to your invoice.
Return
to XN120 Tips Menu
|
|
NEC
XN120 Trade Tips from ToneTel
|
|
System
Cabling Matters - NEC
XN120
Trade Tips from ToneTel Telecom
The XN120 presents its trunk line and
extension ports on RJ11 outlets, the system is supplied with a pre-formed
multipair cable with RJ11 tails one end and bare wires the other so the
ports can be correctly terminated in a new or existing TJF.
We recommend that for every 308 or
008 card that two 237 Krone strips are used inside a box-connection so
don't forget to consider this when surveying an installation or purchasing
equipment.
Please contact us if you need help
with planning the connection box size and wiring.
Return
to XN120 Tips Menu
|
|
NEC
XN120 Trade Tips from ToneTel
|
|
Planning
Configuration - NEC
XN120
Trade Tips from ToneTel Telecom
The XN120 is both a very advanced
phone system and very flexible, it can operate as simple or as advanced as
needed to meet customer requirements and the flexibility in system
numbering means that extension, features and voicemail codes can be
changed to match those of an existing telephone system that is being
replaced - making the changeover process much easier from the user
perspective.
ToneTel Telecom offer a number of
basic configuration worksheets on our documents
page to ensure that our customers can send us site requirements and can
offer guidance on matching existing site number plans etc.
Remember that one of the most
important things about any telephone system installation is the planning
with the customer in terms of how they want the system to operate and
which features they require - this should be documented in a configuration
plan before the installation rather than leaving things to the last minute
to ensure the smoothest of installations.
Return
to XN120 Tips Menu
|
|
NEC
XN120 Trade Tips from ToneTel
|
|
Wiring
Polarities - NEC
XN120
Trade Tips from ToneTel Telecom
NEC 'Vision' & 'Talk'
featurephones require 2-pair, standard analogue telephones require of
course only 1-pair - unlike many other systems there is no problem with
providing the 'data pair' from an extension port to a standard telephone,
they simply will not be utilised.
Mark 1 telephones are polarity
conscious so bear this in mind if you trouble initialising telephones or
if the display brings up a time/date marker or counter but does not go any
further. Mark 2 telephones are not polarity conscious.
We have received many confused calls
from our trade customers regular cabling installers when testing an cable
installation with an 'out of the box' XN120 especially where the display
telephones supplied have been Mark 2 and the non display telephones have
been Mark 1 - very simply the Mark 2 is not polarity conscious whilst the
Mark 1 is.
We are of course here to help if your
regular cabling installer get stuck and we of course can also provide
cabling installations ourselves if you would prefer to leave it for us to
complete the whole job.
Return
to XN120 Tips Menu
|
|
NEC
XN120 Trade Tips from ToneTel
|
|
Adding
a Mobile GSM Gateway - NEC
XN120
Trade Tips from ToneTel Telecom
A GSM Mobile Gateway (Premicell) can
be connected to an XN120 system utilising analogue trunk or ISDN2e ports
(dependant on the Gateway requirements).
The XN120's advanced routing tables
allow all required calls (normally 07) to be routed automatically to the
GSM Gateway and can also provide restrictions or rerouting if required.
ToneTel Telecom can offer guidance on
the purchase of GSM Gateway units and have plenty of connection
experience, let us know if you are planning a GSM Gateway connection and
we can outline the configuration possibilities available including the
replacement of the standard line keys to stop users overriding the routing
by pressing a line key from their NEC Featurephone.
Return
to XN120 Tips Menu
|
NEC
XN120 Tips
