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The
following information is relevant for the
PHILIPS SOPHO IPC100 digital hybrid IP business telephone
systems manufactured by NEC-PHILIPS.
Click
here for PHILIPS IPC100 engineer services
Additional
Information and Links
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Help & Information >>
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Downloads >> PHILIPS IPC100
Engineer
Services >> PHILIPS IPC100
| Set
the time |
- From
a System Keyphone, press SPK
and dial service code 828
- Enter
the new time in 24-hour format (i.e.
for half-past two in the afternoon,
enter 1430)
- Press
SPK again when complete
Note:
The system time can also be set using
the AdminPro administration access. |
| Return
to start |
| Reset
extension phone |
|
The
extension phone reset feature will clear
all forwarding to other extensions,
voicemail, external diverts and
do-not-disturb.
[Standard
Telephone] -
Lift handset and dial service code 720
(wait for acknowledgment tone), hang-up.
[System
Keyphone] -
Press SPK and dial service
code 720 (await beep), press SPK
when complete. |
| Return
to start |
| Using
the Call Log key |
|
System
Keyphones can have a key programmed as a
Caller ID Log key (or Incoming CID List)
to give an indication of external calls
that have been received or missed
(Caller ID service needs to be provided
by your service provider).
| LED
Indications |
| OFF |
- |
There
are no new or saved calls in the
log |
| ON |
- |
There
are no new calls but you have
one or more saved calls |
| FLASHING |
- |
You
have new missed calls |
Press
the Caller ID List key to view the list,
scroll up/down using the volume keys
(ignoring prompts to save number).
To dial a number from the Call
History list, press the CALL-key.
The maximum number of stored calls is
16.
|
| Return
to start |
| Using
Voicemail |
|
The
codes etc that you use to control your
voice mailbox will depend on the
configuration and/or Version of your
PHILIPS IPC100 System.
Please
Click
Here
to access the downloads section for user
reference guides for both the original
voicemail and the newer 'easy to use' voicemail.
Your
system administrator or phone system
maintainer can advise you on which type
you are using and the differences
between the two. |
| Return
to start |
| Flashing
Keys |
|
Digital
phone function-keys can be programmed
for a number of facilities, which when
activated will cause the key to flash as
an alert to the user. Facilities
include Message Waiting (new
notification), Call Log (new missed
call), Voice Mailbox (new voice
message), Diversion/Forwarding set etc.
If
you also have keys programmed for Direct
Station Select (DSS) of other
extensions, permanent flashing can
indicate that the extension user has
activated do-not-disturb or call
forwarding.
ToneTel
Telecom installed systems will have all
functions labelled above each
function-key.
To
check the programming of a key:
- Press
the CHECK key (to the right
of the LCD display)
- Press
the key you wish to display (the
programmed feature for the key will
be displayed)
- Press
the CLEAR key (to the right
of the LCD display) to return to
normal operation.
|
| Return
to start |
| Diverting/Forwarding
your calls |
|
The
use of the Call Forwarding facility may
be controlled by the extension users
class-of-service. Intermittent
dialtone is heard when a diversion is
set, system keyphones will also have a
flashing divert key or a flashing DND/CONF
key.
| Divert
all Calls: |
| [Standard
telephone] Lift handset
and dial 848-1 -
(dial extension) - Hang-up. |
| >>
To cancel, lift handset and dial 848-0
- Hang-up |
| [System
keyphone] Press Call
Forward-Immediate key, plus 1
to enable or 0 to disable,
then dial the extension to divert
calls to, press SPK when
complete. |
| Divert
on Busy/No-Answer: |
| [Standard
telephone] Lift handset
and dial 844-1 -
(dial extension) - Hang-up. |
| >>
To cancel, lift handset and dial 844-0
- Hang-up |
| [System
keyphone] Press Call
Forward-Busy/NoAns key, plus 1
to enable or 0 to disable,
then dial the extension to divert
calls to, press SPK when
complete. |
| External
Divert: |
| [Standard
telephone] Lift handset
and dial 713-6 - (9
+ tele number) - Hang-up. |
| >>
To cancel, lift handset and dial 713-6
- Hang-up |
| [System
keyphone] Press Call
Forward-Device key, dial 6
- (9 + telephone number) - Press HOLD,
press SPK when complete. |
| >>
To Cancel, press Call
Forward-Device key, dial 6
and press HOLD, press SPK
when complete. |
To
cancel all set diverts: Dial 888
- 0
To
reset extension (clear all):
Dial 720 - (wait for tone)
|
| Return
to start |
| Intermittent
Dialtone |
| System
users will hear intermittent internal
dialling tone on their extension phone
if a facility such as forwarding/divert
or do-not-disturb is
activated.
It is
also heard when a new voice message (or
General message) is waiting.
System Keyphones will also have a
flashing DND/CONF key when forwarding or
do-not-disturb is active. |
| Return
to start |
| Phone
Display (rebooting) |
|
When
a digital system keyphone is
reconnected, it may take several seconds
to load its configuration, the display
may indicate ----<1>----
and then a countdown until it is ready
for use (display of time/date and
extension name).
Older
(Mark-1) System keyphones may show SUN
0 0 00AM
and may click for several seconds when
reconnected.
If
the telephone system is rebooted (or
powers up after a mains power failure)
it will take a few minutes to be ready
for use - phone display's will show
similar behaviour to that described
above for a reconnection.
If
a phone continues to fail to boot
properly after this time, it should be
disconnected and then reconnected but
this can be the sign of a wiring fault. |
| Return
to start |
| Group
Login/Logout |
|
If
you are going to be absent from your
desk for a time, you can logout of your
department hunt-group and then login
again on your return, System Keyphones
can have a key programmed for this
facility if required, the key will be
lit when you are logged out of the
group.
Group
Logout - Lift handset and dial
service code 750 - 1, hang-up.
Group
Login - Lift handset and dial
service code 750 - 0, hang-up.
Note:
Your telephone will be automatically
logged-out from a department group if
you set personal features such as call
forwarding or do not disturb. |
| Return
to start |
| Do
Not Disturb |
|
The
DND/CONF key can be used to set various
Do not Disturb (DND) options at your
extension.
The
DND/CONF lamp will be lit to indicate
the DND feature is active and if you
have a display, the type of DND active
is shown. The dialtone pattern
will also change when this feature is
set.
Press
the DND/CONF key then press one of the
following digits to activate the
required feature:
| 1 |
DND
External (incoming external
calls) |
| 2 |
DND
Intercom (incoming internal
calls) |
| 3 |
DND
All (incoming external &
internal calls) |
| 4 |
DND
Transfer (Incoming
transferred/diverted calls) |
| 5 |
DND
Cancel (DND feature off) |
|
| Return
to start |
| Conference
Call |
|
The
PHILIPS IPC100 offers a range of flexible and
easy to use Conference facilities
including the ability for users to join
a Conference call at the touch of a
button after being asked to join (a
buzzer key to alert them can also be
configured).
The
PHILIPS IPC100 also provides Conference Bridge
facilities so that internal and external
users can all meet in a Conference room
at a pre-determined time by dialling a
single access number (DDI) and then
entering a pin code.
The
method shown below is available by
default on PHILIPS IPC100 systems:
| Establish
Conference from a Digital System
Keyphone: |
| 1 |
Establish
Internal or External call.
|
| 2 |
Press DND/CONF key. |
| 3 |
Dial
Extension to be added OR Make
External call
|
| 4 |
When
called party answers, press DND/CONF
key twice to start conference.
|
| 5 |
Repeat
steps 2-4 to add more parties to
the conference.
|
| Establish
Conference from a Standard
Telephone:
|
| 1 |
Establish
Internal or External call.
|
| 2 |
Press
RECALL and dial Service Code 826.
|
| 3 |
Dial
Extension to be added OR Make
External call
|
| 4 |
Press
Recall and repeat steps 2-4 to add
more parties to the conference or
press Recall twice to setup the
conference |
|
| Return
to start |
| Directory
Dialling (DIR) Key |
|
When
programmed the Directory Dialling Key
(DIR) allows you to do a first name
search for another Extension user or a
System (Common) Speedial.
The
procedure shown below shows you how to
search for System Speedial names from
the system telephone directory.
| Operation |
| 1 |
Press
the DIR-key then press 1
for Abbreviated Dialling -
Common (ABBc) |
| 2 |
Using
the alphanumeric keys on your
dial pad, enter the first name
of the person or company you are
searching for. Enter the
letters (normally 3 is
sufficient) as if sending a
Mobile SMS (Text) message. |
| 3 |
Press
the Volume Up key to scroll
through the results of your
search. |
| 4 |
Press
the Call-key or lift the handset
to make a call to the speedial
number. |
|
| Return
to start |
| Dialling
System Speedials |
|
The
PHILIPS IPC100 has storage for up to 2000
phone numbers (Speedials).
System
Speedials can be entered into the system
manually from a telephone, one at a time
using the AdminPro PC administration
facility from your Internet browser or
uploaded instantly to the PC Pro utility
from an Excel spreadsheet. Please
contact your PHILIPS IPC100 maintainer and/or
supplier for advice.
| Operation |
| System
Keyphone: |
Lift
handset or press the SPK-key,
press the DC-key then dial the
location index (i.e. 004). |
| Standard
Telephone: |
Lift
handset and dial 813,
then dial the location index
(i.e. 004).
|
|
| Return
to start |
| Change
Extension Name |
|
Extension
names can be changed using the PHILIPS
IPC100 programming utility 'PC Pro' or the
AdminPro PC administration facility from
Internet Explorer.
You
can also change extension names using a
PHILIPS IPC100 digital display phone.
| Operation |
| 1. |
Press
the SPK-key and dial service
code 800 |
| 2. |
When
prompted by "Dial ICM"
- dial the extension number you
wish to change |
| 3. |
Enter
the new Extension Name using the
telephone dial keypad (# -
confirms an character entry and
moves cursor right, ## - enters
a space, DND/CONF-key
delete/backspace one character,
CLEAR-key - clears all
characters). |
| 4. |
Press
the HOLD-key when complete to
confirm the name change. |
| 5. |
Press
the SPK-key to finish. |
|
| Return
to start |
|
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