1. From a System Featurephone, press SPEAKER key and dial code 828

2. Enter the new time in 24-hour format (i.e. for half-past two in the afternoon, enter 1430).

3. Press the SPEAKER key to finish.

Setting the system time (as above) will update the telephone system and all telephones, you can also set the time/date from the Admin Pro PC facility.  

1. (Whilst on a call), press the TRANSFER key

2. Dial the required phone number (internal or external)

3. (when answered), announce the call and hang-up to transfer.

You can press 6 after dialling a colleagues extension to transfer the call to their voice mailbox.  If your telephone has one-touch (Speed Dial) keys for other extension users, you can press the required key rather than dialling the number.

If transferring the call to an external phone number, you should dial 9 or press an available LINE/TRUNK key before dialling the telephone number (you can also use pre-programmed Speed Dial keys).

If the called party does not answer or you wish to return to the external call you can press the flashing LINE/TRUNK key (or flashing ANSWER or PARK HOLD key) as relevant for your telephone.

Standard phone users should use the [R] Recall key in place of the Transfer key.

1. (Whilst on a call), press the HOLD key and hang-up.

2. To retrieve the held call, lift handset and press the flashing LINE/TRUNK key (or flashing PARK or ANSWER key).

While an external call is on System or Park Hold, other extension users may be able take the call off hold via the flashing red LINE-key or PARK HOLD-key.

For internal calls on hold, press FEATURE-key to retrieve. 

Standard phone users should press [R] Recall key and stay off-hook (exclusive hold), the call can be retrieved by pressing the [R] Recall key again.

If you are going to be absent from your desk for a time, you can logout of your department hunt-group and then login again on your return, System Featurephones can have a key programmed for this facility if required, the key will be lit when you are logged out of the group.

Group Logout - Lift handset and dial service code 750 - 1, hang-up.

Group Login - Lift handset and dial service code 750 - 0, hang-up.

Note:  Your telephone will be automatically logged-out from a department group if you set personal features such as call forwarding (including Vmail) or do not disturb.

DND Options to stop your telephone from ringing:

1. Press the PROG softkey followed by the DND softkey.

2. Select SET or CNCL (Cancel) softkey as required.

3. To set DND, select an option (External calls, Internal calls, All or Call Forwards/Transfers).

Standard phone users should use code 847 + X

X = 1 (Block external calls), 2 (Block Internal, forwards and transfers), 3 (Block all calls), 4 (Block forwarded calls), 0 (Cancel DND).

Conference Call allows you to join multiple external and internal callers in a conversation.

1. (Whilst on a call), press the CONF soft-key.

2. (Display will show ICM Dial), dial the extension number you want to add or dial 9 and dial outside telephone number.

3. When called party answers, press the ADD softkey to add them to the conference call.

4. (Display will show ICM Dial), you can either press the BEGIN softkey to start the conference call or dial additional extension numbers or external numbers as per step 2.

Your NEC telephone system offers a variety of conference options, please contact ToneTel telecom or your system administrator to learn more.

Reset your telephone to clear all features including DND and Call Forwarding.

1. Lift handset and dial 720 (Wait for beep before hanging up).

Make a call to a System Speedial (Common Abbreviated Dials - ABB):

1. Press the DIR (Directory) softkey then press the ABB softkey.

2. Press the DOWN softkey (or use the NAVIGATION key) to scroll through the list OR using the dialpad – enter the first few letters to search for a name followed by the UP softkey to scroll through matching name entries.

3. Press the DIAL softkey to make a call to a displayed name.

Alternatively if you know the 3-digit index (000-999), you can press the NAVIGATION key to the left and dial the index-number to preview the speedial entry, lift the handset to start a call.

Standard phone users should dial feature-code 813 + the 3-digit speedial index (000-999).

Extension names can be changed using the NEC SV8100 administrative utility 'Admin Pro' or usually remotely by ToneTel telecom support.

You can also usually change extension names using an NEC Featurephone:

1. Press the SPEAKER key and dial feature-code 800.

2. Dial the Extension number (ICM Dial).

3. Enter the new Extension name using the alphanumeric telephone dialpad.

4. Press the HOLD key to confirm the name, then the SPEAKER key to finish.

The configuration of your voicemail system depends on the type of telephone you are using and whether you are using a personal or company mailbox.  Features and codes may differ between systems.

ToneTel telecom customers should contact support@tonetel.co.uk for a copy of the quick reference voicemail guide relevant for their system/site or with any questions about using or adding voicemail.