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| Hotel
System Support |
|
ToneTel
telecom can provide support for
hotel telephone systems from NEC,
BT and Philips.
We
specialise in correct set-up and
programming to give you maximum
use of all required and available
features whilst retaining ease of
use and security against misuse
and abuse of your telephone
system. |
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| T:
01483 578 456
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|
If
involved from the initial
installation and planning ToneTel
telecom can advise on all aspects
of a hotel phone system including
methods of guest room billing and
phone operation. If
you are are considering buying a
new or replacement phone system
for your hotel or guesthouse
business, then your phone supplier
needs to be talking to you in
detail about the operation, access
to hotel telephony features and
call billing and access - this
needs to be discussed at the site
survey stage to avoid costly
mistakes.
|
 Feature
Availability |
|
Features
available are dependant on model
of phone system:
-
Call
Billing (software generated
guest room telephone bill).
-
Call
Barring (toll restriction)
-
Display
indication for calls to 'Room
Service', 'Porter', and
'Housekeeping' etc.
-
One-touch
guest room access to hotel
facilities (restaurant, bar,
room service etc).
-
Wake-Up
Calls (Alarm) which can be set
from the guest room telephone
or by the hotel reception.
-
Recorded
messages for daily restaurant
menu or hotel events and
functions available from a
guests room telephone.
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| Supported
Hotel Systems |
| NEC
XN120 |
Philips
IPC 100 |
| NEC
SV81000 |
BT
Versatility |
|
| Case
Study |
|
ToneTel
engineers were recently called in
to solve a number of issues by a
Hotel near Heathrow which their
original supplier had been unable
to resolve despite 12-months of
reports.
Amongst
other issues, the hotel had been
experiencing very high phone bills
and was aware that guests at
certain times could make free
phone calls from their rooms.
-
Controlling
access to phone calls from
guest rooms.
-
Programming
of call barring to block
selected numbers.
-
Securing
of unattended hotel staff
phones.
-
Programming
of emergency lift phones to
alert required staff phones.
-
Additional
features from guest rooms
including 'room service' and
'reception' by press of a
single digit.
The
hotel had purchased a quality NEC
phone system from a supplier
advert seen on ebay as a low-cost
supply and installation package,
however it ended up costing them
thousands of pounds extra in phone
bills due to poor programming
set-up and support.
ToneTel
telecom resolved all issues with
immediate results seen on the
customers next phone bill. |
| How
much will it cost? |
|
Hardware:
Hardware costs are dependant the
size of your business and exact
requirements, please contact
us
with your needs if you would like to
arrange a pre-survey estimate.
Engineering
Set-up: The cost of
engineering services is dependant on
the amount of work needed and your
location (ToneTel telecom are based
in Guildford, Surrey). Please contact
us
with your requirements and we can
advise on time needed (i.e. a couple
of hours, 1/2 day, 2 days etc).
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