Customer Service – We actually answer when our customers email us and whether by phone or face to face  - we always provide straightforward advice.  

We do not send our calls to overseas call centres, as we do not believe that a customer enquiry can be handled effectively that way, especially if it is of a technical nature.

No Hard Sell – We speak to customers every week who have telephone system salespeople in their office pushing hard for a sale and warning them about their current equipment.  The bottom line is most salespeople (even when described as consultants) are not qualified to advise you on your current equipment, only a qualified tech can. If you do not need a new phone system, we will not try to persuade you that you do - but when you do need one we will recommend the right equipment to meet your needs and budget rather than one that is on a current sales push.

Getting it Right First Time – Many companies like to talk about their planning, consultancy and project management process, but there is no link between the sales solution sold and the engineers who have to implement it on the day, so problems with the solution are identified too late.  Even our smallest systems are planned in advance by the installers.

We survey our customers thoroughly so that we know exactly what we need to do and as a small company we know all our customers and the exact solutions to be tailored for them, this is backed up by our In-House Test Bench so advanced solutions can be checked before installation.

Aftercare & Maintenance – Too many times we have seen customers left in the lurch after installation by companies who refuse to provide any help or engineering support unless an annual maintenance contract is purchased in advance (i.e. BT).

Whilst we can provide a full maintenance service with parts/labour warranty, we always support our customers after installation and also provide a Pay As You Go service, which is ideal for the small business who do not often need an engineer to visit.  

Quality Installations & Expert Support  -  ToneTel Telecom believe that the increased competition in the telecoms market has led to better prices for homes & businesses but has also driven down standards and quality - remember the adage 'Pay Less, Pay Twice'.  ToneTel Telecom remain very competitive with the ability to discount in many situations but can still offer a quality installation and support service.

A quality installation and training service is the big difference between ToneTel Telecom and our competitors, its the initial set-up and programming of a phone system that often makes the difference between a basic call switching system and a highly useful and effective business tool.

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