1. From the programming extension (by default - Systemphone on Extn. 20) - Press the Program key.
2. Scroll down and select System Programming.
3. Enter the system PIN (default 1111).
4. Select System, and select Time and Date
5. Follow the prompts to enter the time and date (time should be in 24-hour format)
6. Press the HANDS FREE key to finish.

Note:  Active calls on your external lines may need to clear down before the new time/date setting takes effect.  

When the system is in night service, it will be indicated on the display.

It is possible to relocate the programming position to another telephone on the system - please ensure that any new position is working and equipped with a BT Versatility Systemphone.

Normally when a trained engineer is making changes to your phone system configuration it will be completed from a laptop to ensure accuracy of set-up and to allow a backup to be taken in case of a system failure.

Please note:  most but not all system configuration areas are available from telephone programming access.

There are three types of diversion available from your BT Versatility system - Divert all calls, Divert on Busy or Divert on No Answer (default after 4 rings).  Calls can be diverted to another extension, to a voicemail box (if voicemail fitted) or to an external number (subject to system restrictions and external line type).

Systemphone

1. Scroll down and select the Divert display key.
2. Select the required type of Diversion (Divert all calls, Divert on busy or Divert on no answer).
3. Then choose the destination of the diversion (internal extension 21-52 or 9 plus an external phone number, to divert to voicemail - dial 710).
4. To cancel 'Divert on busy' or 'Divert on no answer' - Scroll down and select the Divert display key, then press the set diversion display key again to cancel.  To cancel 'Divert all calls' - press the Cancel Divert display key).

Standard Telephone

1. Lift handset and dial 732 for 'Divert all calls', 733 for 'Divert on busy' or 734 for 'Divert on no answer'.
2. The dial the destination of the diversion - internal extension 21-52 or 9 plus an external phone number, to divert to voicemail - dial 710).
3. Replace handset.
4. To cancel a diversion, lift the handset and dial the code (for the set diversion) again.  (i.e. if divert all calls is set, dial 732 and hang-up to cancel it).

Systemphone

• Scroll down and select the Phone reset display key.

Standard telephone

• Lift the handset, dial 739 and wait for the acknowledgment tone (internal dialtone) then hang-up.

A voicemail guide for your BT Versatility telephone system can be downloaded below:

>> Download Voicemail PDF Guide (opens in a new window)

You can pick up any external call which is ringing at another extension:

Systemphone

• Select the External call pickup display key.

Standard telephone

• Lift the handset, dial 726. 

You can pickup any call (internal or external) which is ringing at another extension provided both phones are in the same group.

Systemphone

• Select the Call pickup display key.

Standard telephone

• Lift the handset, dial 727.

If your standard telephone rings once at times after making or receiving a call, this is usually an indication that you have a new voicemail message, if your telephone supports 'caller display', the number 711 may be displayed and dependant on model you may also see the display-text 'New Message'.

The voicemail system will periodically remind users when they are back at the desks and making/receiving calls that they have new voicemail messages, users should access their voicemail using feature code 711.

You may see the message "Commission System" on the top-line of the display of your BT Versatility featurephone (on the master extension), this message has no impact on the operation of your BT Versatility phone system and was designed as a reminder to a BT installation engineer to "call the system home" to register on a BT database.

The message is displayed on initial system supply and normally when the phone system is reset to factory default parameters (after upgrades etc). 

You should contact your telephone system maintainer and/or supplier for advice on removing this message (if found to be an irritation) which in most cases can be achieved by technical support (dependant on configuration) and/or by sending an engineer to configure site numbers and call the system in.

Please Note:  We do not provide general support for this issue due to the number of enquiries we now receive, please contact your own system maintainer and/or supplier as we will charge to send out an engineer to resolve this.

Technical support is only provided free of charge to ToneTel Telecom maintained customers, trade account customers and/or customers who have had their telephone system equipment supplied and installed by us.  

The Hotel/Hospitality solution for the BT Versatility phone system opens up a wealth of additional features including:

Guest Extension/Room Check In & Check Out, Room Status, Message Waiting, Wake-up Calls, Phone Bills and the ability to set your own Call Charges and bands.  All features can be controlled via a Master Reception telephone and/or PC.

Dependant on your BT Versatility hardware configuration, ToneTel Telecom can upgrade and enable the Hotel Facility on your existing BT system.

New enhancements for the Versatility PBX are often dependant upon the firmware revision of the telephone system, affected modules include the Broadband Voice Internet Module, Voicemail Modules, PRI ISDN30 Module and the Mini External Music-on-Hold extension adapter plus system facilities including single-digit automated-attendant.

ToneTel Telecom ensure all our installed systems are upgraded to the latest revision available and support all installed modules.  

If you are experiencing problems with a module or a facility it may well be due to your telephone system being on a earlier firmware revision which is not compatible.  ToneTel Telecom can advise on this and send an engineer to upgrade your BT Versatility telephone system.

Please Note:  Firmware upgrade is completed by a trained engineer using engineer-version software on laptop.  A short period of telephone downtime will be required to complete the procedure.

Extension users can initiate a 3-way Conference Call between 3 extensions, 2 extensions and an external number or 2 external numbers and an extension.

Operation from a System Featurephone:

1. Whilst on a call, scroll down using the menu keys and select Internal Conference (for dial another extension) or External Conference (to dial an external telephone number).
2. Dependant on the selection in Step 1 above, select an extension to be called or select a free line and dial the external telephone number.
3. When the call is answered, select Conference on the display menu.

From a Standard Telephone:  

1. Press the [R] or RECALL key whilst on a call.
2. Place the 2nd call to an external or internal number.
3. When answered press the [R] or RECALL key again and press 3.

• When the phone system is rebooted, the phones will show "initialising" for a short time before returning to normal display with time/date.
• If a single telephone is continues to show "initialising" this can be the sign of a wiring or port problem, try another telephone in the socket and try the original telephone in a known working extension socket before seeking guidance from you phone system maintainer and/or supplier.
• If all telephones display (and continue to display) the message "initialising" even after a reboot, this potentially means the phone system has encountered a serious failure during boot.  It is likely that the main phone system motherboard or Central Control Unit will need to be replaced or a connected system module - an engineer visit can determine the failed hardware - please contact your system maintainer and/or supplier.