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ToneTel Telecom (Surrey Phones) - Support for BT Revelation

Frequently Asked Questions
ToneTel Telecom Support
Setting the date and time Retrieving messages from System Answer Service
Setting Call Divert Day/Night Service
Send DTMF tones from a Systemphone  Caller Display - Associating Names & Numbers 
Call Log - Review Calls  Programming Extension Names 
Systemphone key programming  Reset Phone 
Call Pickup feature  Muted or Distorted Ringing on Systemphones
Agfeo AC14 Help
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BT Revelation -  Setting the date and time
  1. From the programming position (Ext 20), dial 70 followed by the system PIN (by default - 111).  The Systemphone shows Dial admin code.
  2. Dial the admin code (4).
  3. Enter the time in 24-hour format and press the # (hash) key.  (For example, enter 5.00 PM as 1700 #).
  4. Enter the date in the format DDMMYY and press the # (hash) key.  (For example, enter 9 March 2002 as 090302 #).
  5. Press the HANDS FREE key to finish.

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BT Revelation -  Retrieving messages from System Answer Service
If any new messages have been received, the display on a Systemphone connected to extension 20 will show "VOICE MESSAGE".
Dial the code 77, the Systemphone shows the number of messages stored.
 
Options:
Dial 1 to play messages (Message 1 is displayed).
Dial # to pause playback.
Dial 2 to save current message and move to next one.
Dial 3 to erase current message and move to next one.
Dial 4 to go back to the start of the message.
Dial 5 to go back to the previous message.
Dial 6 to erase all messages.

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BT Revelation -  Setting Call Divert
Divert on Busy:    Dial 47 + Extension to be diverted to, hang-up
Divert on No Answer:    Dial 46 + Extension to be diverted to, hang-up
Divert All:    Dial 48 + Extension to be diverted to, hang-up

To cancel Diversion - dial code (i.e. 48) and hang-up.

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BT Revelation -  Day/Night Service

To manually change to Day or Night Service: (From Ext. 20) Dial 78, hang-up.

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BT Revelation -  Send DTMF tones from a Systemphone

When using a Systemphone, if you need to send Tones to line for telephone banking services, menu selections etc, use the following code:

When call is established - Dial 59 (You can now send DTMF tones to line). 

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BT Revelation -  Caller Display - Associating Names & Numbers
On Mark 2 Systems, when used in conjunction with Caller Display service from your network provider, you have the option to program up to 30 names to appear instead of numbers on an incoming call.
  1. From the programming position (Ext 20), dial 70 followed by the system PIN (by default - 111).  The Systemphone shows Dial admin code.
  2. Dial the admin code (* 8).
  3. Enter the field number (01-30).  If a field has been previously programmed, the stored number is displayed.  To delete the number press * (Star). 
  4. Enter the full telephone number, including the STD Code, then press (L2), L2 is the Line 2 key on a systemphone, it is the 2nd programmable key from the top on the left-hand side.
  5. Enter the name to associate the number with, use the letters on your telephone keypad.  Press (#-hash) to enter a letter and move on, press it again for a space, press (*-star) to go back a space, press (0) to delete a character.
  6. When the name is entered, press the HANDS FREE key to finish.
Optional: To associate number with one extension, after Step 5, Press (L2), the enter an extension number (20-31).  Press (L2) then press the HANDS FREE key to finish.

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BT Revelation -  Call Log - Review Calls
On a Mark 2 System, when used in conjunction with Caller Display service from your network service provider, information about the last 50 calls are held in memory.  The display on a systemphone on extension 20 will show  New Unansw Calls when new unanswered calls have been received.  This message is erased when any systemphone checks the call log.

To examine Call Log - Dial (64) or press the (Call Log) key.  Press the (#-hash) key to see the time/date stamp of the call.  Use the up and down prompt keys (below the display) to scroll through the list.  If the call was answered an (A) will be displayed before the number.

Pressing the (EXIT) key returns the phone to normal operation.  If you press the (REDIAL) key or dial (60) when a name or number is displayed, the system will seize a free external line and dial the number. 

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BT Revelation -  Programming Extension Names
Names instead of extension numbers may be displayed on internal calls.
  1. From the programming position (Ext 20), dial 70 followed by the system PIN (by default - 111).  The Systemphone shows Dial admin code.
  2. Dial the admin code (* 3).
  3. Enter the extension number which is to be assigned a name (20-31).
  4. The display will show the code and the extension number, it will change to Extension xx If a name has been previously stored, this will be displayed with a cursor under the first letter.
  5. Enter the name using the letters on your keypad, press (#-hash) to enter a letter and move on, press it again for a space, press (*-star) to go back a space, press (0) to delete a character.
  6. When name is entered press HANDS FREE to finish.

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BT Revelation -  Systemphone key programming
The BT Revelation Systemphone  has 16 programmable keys/lights, these can be easily programmed for commonly used features, numbers, lines or extensions.
  1. On the Systemphone - press the # (hash) key.
  2. Press the key to be programmed.
  3. Dial the code for the feature to be on the key.  (Examples:  To programme the key for Extn 22 - enter 22, To programme the key for Line 3 - enter 53, to programme a night service key - enter 78).
  4. Press the HANDS FREE key to finish programming
  5. Label the key by removing the transparent cover.

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BT Revelation -  Reset Phone
You can reset an extension phone to cancel any of the following features if they have been set:  Do not Disturb, Divert, Call Back, Messaging, Alarm Call.
  1. Dial the code 79.
  2. If you are using a Systemphone, wait until it goes on-hook automatically.
  3. If you are using an ordinary telephone, wait for the acknowledgment tone (internal dialtone).

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BT Revelation -  Call Pickup feature
You can pick up any external call which is ringing at another extension:

Mark-II System:  Lift the handset, dial 66

Mark-I System:  Lift the handset, dial 8.

You can pickup any call (internal or external) which is ringing at another extension:

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BT Revelation -  Muted or Distorted Ringing on Systemphones
The BT Revelation ringing tone can be adjusted by the Tone Ringer 3-position slider switch on the left-hand side of the telephone.  The ringer volume can be adjusted by pressing the key labelled RINGER to the left-hand side of the telephone keypad and then pressing the Volume Up/Down keys to adjust to the desired setting, press the RINGER key again to switch the ringing off.
 
A common problem often found on Revelation Systemphones that have been in storage or not in use for some time is that the ringing tone is crackly or distorted, check that the 3-position slider switch is fully in one of the 3-positions and adjust as required, then ring the phone by making an intercom call and/or by using the RINGER key and adjust the volume, normally after a minute or two of ringing the ringing tone will revert to normal.  Sometimes this procedure needs to be carried 2 or 3 times to alleviate the problem.

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