Customer Support - BT Revelation FAQ  
     
 

The following information is relevant for the BT Revelation business telephone system manufactured by Lake Communications.

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Setting the Date and Time Retrieving system voice messages
System Programming Position Diverting your telephone
Switch Day/Night service Send DTMF tones (Systemphone)
Change Extension Name Reset your telephone
Call Pickup feature Muted/Distorted Ring (Systemphone)
Key Programming (Systemphone)

 

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Setting the Date and Time
  1. From the programming position (Ext 20), dial 70 followed by the system PIN (by default - 111).  The Systemphone shows Dial admin code.
  2. Dial the admin code (4).
  3. Enter the time in 24-hour format and press the # (hash) key.  (For example, enter 5.00 PM as 1700 #).
  4. Enter the date in the format DDMMYY and press the # (hash) key.  (For example, enter 9 March 2002 as 090302 #).
  5. Press the HANDS FREE key to finish.
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Retrieving system voice messages
This information is relevant for System Answer Service when used in conjunction with the BT Revelation Voice Module:

If any new messages have been received, the display on a Systemphone connected to extension 20 will show "VOICE MESSAGE".

Dial the code 77, the Systemphone shows the number of messages stored.

Options:
Dial 1 to play messages (Message 1 is displayed).
Dial # to pause playback.
Dial 2 to save current message and move to next one.
Dial 3 to erase current message and move to next one.
Dial 4 to go back to the start of the message.
Dial 5 to go back to the previous message.
Dial 6 to erase all messages.
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System Programming Position
By default system programming and administration is undertaken using a BT Revelation Systemphone connected to Extension 20. 

There are 2 levels of access - Engineering and Administration.

It is possible to relocate the programming position to another telephone on the system - please ensure that any new position is working and equipped with a BT Revelation Systemphone.

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Diverting your telephone
Divert on Busy:    Dial 47 + Extension to be diverted to, hang-up
Divert on No Answer:    Dial 46 + Extension to be diverted to, hang-up
Divert All:    Dial 48 + Extension to be diverted to, hang-up

To cancel Diversion - dial code (i.e. 48) and hang-up.

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Switch Day/Night service
To manually change to Day or Night Service: (From Ext. 20) Dial 78, hang-up.

 

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Send DTMF tones (Systemphone)
When using a BT Revelation Systemphone, if you need to send MF Tones to line for telephone banking services, menu selections in automated attendants etc, use the following procedure:

 

When call is established - Dial 59 (You can now send DTMF tones to line by pressing the keys on the dialpad). 

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Change Extension Name
Names instead of extension numbers can be displayed on incoming internal calls to BT Revelation systemphones.
 
  1. From the programming position (Ext 20), dial 70 followed by the system PIN (by default - 111).  The Systemphone shows Dial admin code.
  2. Dial the admin code (* 3).
  3. Enter the extension number which is to be assigned a name (20-31).
  4. The display will show the code and the extension number, it will change to Extension xx If a name has been previously stored, this will be displayed with a cursor under the first letter.
  5. Enter the name using the letters on your keypad, press (#-hash) to enter a letter and move on, press it again for a space, press (*-star) to go back a space, press (0) to delete a character.
  6. When name is entered press HANDS FREE to finish.
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Reset your telephone
You can reset an extension phone to cancel any of the following features if they have been set:  Do not Disturb, Divert, Call Back, Messaging, Alarm Call.
 
  1. Dial the code 79.
  2. If you are using a Systemphone, wait until it goes on-hook automatically.
  3. If you are using an ordinary telephone, wait for the acknowledgment tone (internal dialtone).
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Call Pickup feature
You can pick up any external call which is ringing at another extension phone:
 

Mark-II (Caller Display) System:  Lift the handset, dial 66

Mark-I System:  Lift the handset, dial 8.

You can pickup any call (internal or external) which is ringing at another extension:
 
  • Lift the handset, dial 43, then dial the ringing extension number.
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Muted/Distorted Ring (Systemphone)
The BT Revelation ringing tone can be adjusted by the Tone Ringer 3-position slider switch on the left-hand side of the telephone.  

The ringer volume can be adjusted by pressing the key labelled RINGER to the left-hand side of the telephone keypad and then pressing the Volume Up/Down keys to adjust to the desired setting, press the RINGER key again to switch the ringing off. 

A common problem often found on Revelation Systemphones that have been in storage or not in use for some time is that the ringing tone is crackly or distorted, check that the 3-position slider switch is fully in one of the 3-positions and adjust as required, then ring the phone by making an intercom call and/or by using the RINGER key and adjust the volume, normally after a minute or two of ringing the ringing tone will revert to normal.  

Sometimes this procedure needs to be carried 2 or 3 times to alleviate the problem.

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Key Programming (Systemphone)
The BT Revelation Systemphone  has 16 programmable keys/lights, these can be easily programmed for commonly used features, numbers, lines or extensions.
 
  1. On the Systemphone - press the # (hash) key.
  2. Press the key to be programmed.
  3. Dial the code for the feature to be on the key.  (Examples:  To programme the key for Extn 22 - enter 22, To programme the key for Line 3 - enter 53, to programme a night service key - enter 78).
  4. Press the HANDS FREE key to finish programming
  5. Label the key by removing the transparent cover.
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