1. From the programming extension (by default - Systemphone on Extn. 20) - Press the P Programming key.

2. Scroll down and select System Programming.

3. Enter the system PIN (default 1111).

4. Select System, scroll down and select Time and Date

5. Follow the prompts to enter the time and date (time should be in 24-hour format)

6. Press the HANDS FREE/MONITOR key to finish.

Note:  Active calls on your external lines may need to clear down before the new time/date setting takes effect.

1. From the programming extension (by default - Systemphone on Extn. 20) - Scroll down and select the Night Service display key, or from an ordinary telephone dial 156.

2. When the system is in night service, it will be indicated on the display of a Systemphone.

It is possible to relocate the programming position to another telephone on the system - please ensure that any new position is working and equipped with a BT Systemphone.

There are three types of call diversion available from your BT Pathway or BT Inspiration system: Divert all calls, Divert on Busy or Divert on No Answer (default after 4 rings).  Calls can be diverted to another extension, to a voicemail box (if voice module fitted) or to an external number (subject to the type of external lines used).

Systemphone

1. Scroll down and select the Divert display key.
2. Select the required type of Diversion (Divert all calls, Divert on busy or Divert on no answer).
3. Then choose the destination of the diversion (internal extension 21-37 or 9 plus an external phone number, to divert to voicemail - dial 38).
4. To cancel 'Divert on busy' or 'Divert on no answer' - Scroll down and select the Divert display key, then press the set diversion display key again to cancel.  To cancel 'Divert all calls' - press the Cancel Divert display key).

Standard Telephone

1. Lift handset and dial 151 for 'Divert all calls', 152 for 'Divert on busy' or 153 for 'Divert on no answer'.
2. The dial the destination of the diversion - internal extension 21-37 or 9 plus an external phone number, to divert to voicemail - dial 38).
3. Replace handset.
4. To cancel a diversion, lift the handset and dial the code (for the set diversion) again.  (i.e. if divert all calls is set, dial 151 and hang-up to cancel it).

1. From the system programming position (default Extn. 20) - Press the P Programming key.
2. Scroll down and select the System Programming display key.
3. Enter the PIN (default 1111) and select Extensions.
4. Scroll down and select the Name programming display key.
5. Select the extension 21-37 you want to rename and enter the name*.
6. When the name is entered, select Confirm.  You will be presented with the extension menu and can continue programming other names.
7. Press HANDS FREE/MONITOR key to finish.

Systemphone

• Scroll down and select the Phone reset display key.

Standard telephone

• Lift the handset, dial 157 and wait for the acknowledgment tone (internal dialtone) then hang-up.

A voicemail guide for your BT Pathway or BT Inspiration telephone system can be downloaded below:

>> Download Voicemail PDF Guide (opens in a new window)

You can pick up any external call which is ringing at another extension:

Systemphone

• Scroll to and select the External call pickup display key.

Standard telephone

• Lift the handset, dial 67. 

You can pickup any call (internal or external) which is ringing at another extension provided both phones are in the same pick up group (there can be up to 4 in the system):

Systemphone

• Scroll to and select the Call pickup display key.

Standard telephone

• Lift the handset, dial 68.

If you have no dial tone at all extension phones and all the BT system featurephones show either of the following messages (or similar) when the system is powered on:

BT Pathway:  EPS: 01 1.16 H

BT Inspiration:  SETUP: V1.08

Normally the Red LED in the MDF (wiring area) will be solid/on or completely off rather than flashing (normal operating condition).

There are a number of boot-up failure that can cause these conditions, normally a site visit from an engineer will be needed to diagnose the cause.  It is likely that hardware failure (possibly due to power surges etc) is the cause of the boot-up problem and that system parts may need to be replaced.

After making or receiving an external call you may notice that the line used takes some time to clear down (disconnect), if you are using a BT system featurephone the line-key lamp will be lit red for some time after your call is finished. 

This behaviour is due to a mismatch on disconnect clear times between the lines provided by your service provider (i.e. BT) and the programmed settings of the phone system.  It can normally be very quickly resolved by a trained engineer.

The following information is relevant for BT Pathway and BT Inspiration telephone systems equipped with standard analogue telephone lines:

 In the event of a mains power failure, certain lines are automatically switched through to telephone extension phones to provide direct line powerfail telephones.  If the extensions listed are normally equipped with a BT system featurephone, then a standard phones should be connected in the event of a power failure as BT system featurephones will not function for powerfail operation.

• Line 1 is switched to Extension 24
• Line 2 is switched to Extension 25
• Line 5 is switched to Extension 31
• Line 7 is switched to Extension 37

Note:  You may also have a powerfail socket and/or direct BT line sockets close to your telephone system - normally a standard telephone can be plugged into these to provide emergency incoming/outgoing access as a direct line telephone.