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ToneTel
Telecom
(Surrey Phones) - Support
for BT Pathway & BT Inspiration
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BT Pathway -
Setting date and time
-
From the programming extension
(default Systemphone on Extn. 20) - Press the P Programming key.
-
Scroll down and select System
Programming.
-
Enter the system PIN
(default 1111).
-
Select System, scroll
down and select Time and Date
-
Follow the prompts to enter
the time and date (time should be in 24-hour format)
-
Press the HANDS FREE/MONITOR key
to finish.
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BT Pathway -
Switch Day/Night Service
- From the programming extension (default
Systemphone on Extn. 20) - Scroll down and select the Night Service
display key, or from an ordinary telephone dial 156.
- When the system is in night service, it will
be indicated on the display of a Systemphone.
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BT Pathway -
Systemphone key programming
Above the keypad on the BT Pathway & BT
Inspiration Systemphone
there are 8 programmable keys/lights, these can be easily programmed to suit
your own requirements. You can programme lines, extensions, features or
speed dial numbers onto these keys.
You are prompted to select the key you want to
programme, when you press the chosen key you are prompted to select the
feature - To programme the key with a speed dial number, select the 'digits'
option.
If programming a key for an external number,
remember to precede the number with a 9 in order to select an external line.
When a feature is selected you can enter a
number by selecting 'Enter data'. This allows you, for example to
programme a key to Divert a call to a particular number.
- On a Systemphone - Press the P
Programming key.
- Select the Key Programming display key.
- Press one of the 8 programmable keys.
- Select the required feature to programme the
key with.
- Press the HANDS FREE/MONITOR key to
finish programming.
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BT Pathway -
Call Log - Review Calls
Information about the last 65 calls to the
system are automatically stored in the system. The information which is
stored is the calling line number, and the date and time of the call.
Information is not stored for calls withheld or unavailable numbers.
By default the call log is allocated to Extn.
20 as one central store, a message will be indicated on the display of the
Systemphone on Extn. 20 when new unanswered calls have been logged by the
system. Call logs can also be individually allocated to extension users
for DDI users.
- From any extension with a Systemphone - scroll
down and select the Examine Sys. CLI Store display key.
- Press the right-hand EDIT key to see
the time/date information.
- Pressing the display key associated with (next
to) a logged number, will automatically dial the number, numbers that have
already been dialled will be indicated with an 'R'.
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BT Pathway -
Setting Call Divert
There are three types of
diversion available from your Pathway & Inspiration system - Divert all calls, Divert on Busy
or Divert on No Answer (default after 4 rings). Calls can be diverted to
another extension, to a voicemail box (if voice module fitted) or to an external
number (subject to the type of lines used).
Systemphone
- Scroll down and select the Divert
display key.
- Select the required type of Diversion
(Divert all calls, Divert on busy or Divert on no answer).
- Then choose the destination of the
diversion (internal extension 21-37 or 9 plus an external phone number,
to divert to voicemail - dial 38).
- To cancel 'Divert on busy' or 'Divert on no
answer' - Scroll down and select the Divert display key, then press
the set diversion display key again to cancel. To cancel 'Divert all
calls' - press the Cancel Divert display key).
Standard Telephone
- Lift handset and dial 151 for 'Divert
all calls', 152 for 'Divert on busy' or 153 for 'Divert on no
answer'.
- The dial the destination of the diversion -
internal extension 21-37 or 9 plus an external phone number,
to divert to voicemail - dial 38).
- Replace handset.
- To cancel a diversion, lift the handset and
dial the code (for the set diversion) again. (i.e. if divert all calls
is set, dial 151 and hang-up to cancel it).
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BT Pathway -
Caller ID - Associating Names and Numbers
Up to 30 names each of a maximum ten characters
may be associated with telephone numbers, when a number with an associated
name is received, the name rather than the number is displayed on Systemphones.
Additionally an extension number can be
allocated, when calls are received from the programmed number it will ring the
allocated extension only. If the extension is busy, the call will ring
in as a normal incoming call on standard lines.
- On a Systemphone from the system programming
position (default Extn. 20) - Press the P Programming key.
- Scroll down and select the System
Programming display key.
- Enter the PIN (default 1111) and select
Lines.
- Scroll down and select the Program CLI
number display key.
- Enter an index position 01-30 and then
enter the full telephone number to be saved.
- Select Program CLI extn and then enter
the extension 21-37 if the number is to call one allocated
extension.
- Select Program CLI name and then enter
the name* to be associated with the number.
- Press HANDS FREE/MONITOR key to finish.
* To
enter the name - use the alphanumeric key on the keypad (i.e. enter 2 once for
A, twice for B, three times for C etc), Wait for two seconds for the cursor to
move on or press the EDIT key to move on.
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BT Pathway -
Programming Extension Names
Names can be displayed on Systemphones instead
of extension numbers for internal calls. A maximum 10 characters may be
entered (including spaces).
- On a Systemphone from the system programming
position (default Extn. 20) - Press the P Programming key.
- Scroll down and select the System
Programming display key.
- Enter the PIN (default 1111) and select
Extensions.
- Scroll down and select the Name programming
display key.
- Select the extension
21-37 you want to rename and enter the name*.
- When the name is entered, select Confirm.
You will be presented with the extension menu and can continue programming
other names.
- Press HANDS FREE/MONITOR key to
finish.
* To
enter the name - use the alphanumeric key on the keypad (i.e. enter 2 once for
A, twice for B, three times for C etc), Wait for two seconds for the cursor to
move on or press the EDIT key to move on.
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BT Pathway -
Reset Phone
If you unsure what features have been set on an
extension (particularly relevant when using standard telephones) you can
'Reset the phone', a phone reset will cancel the following if they have been
set: Do not Disturb, Divert, Call Back, Messaging, Reminder call.
Systemphone
- Scroll down and select the Phone reset
display key.
Standard telephone
- Lift the handset, dial 157 and wait for
the acknowledgment tone (internal dialtone) then hang-up.
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BT Pathway -
Using Voicemail
Turning on Voicemail:
Calls are diverted to voicemail using the
standard divert options (all voicemail boxes have the extension position 38).
Systemphone
- Scroll down and select the Divert display key and
then select one of the divert options (to divert all calls to voicemail -
select Divert all calls), enter 38 as the extension number to
divert to voicemail. To cancel divert - select the Cancel divert display
key or select Divert and press the selected divert again to cancel.
Standard Telephone
- Lift the handset and select one of the divert options (151
- Divert all calls, 152 - Divert on busy, 153 - Divert on no answer),
then dial 38 to divert to voicemail. To cancel - lift handset and
dial selected divert (151, 152 or 153) again then
hang-up.
Entering a personal mailbox greeting:
Systemphone
- Press the Message key and select Voice
Messaging, enter your extension number, passcode (default
1111) and press #. Select Greetings and follow the prompts
to record and check your greeting.
Standard Telephone
- Lift the handset and dial 88 followed by your extension
number, passcode (default 1111) and press #. Dial 91
to record a new greeting, 92 to replay greeting and 93
to delete greeting.
Changing Voicemail security code:
Systemphone
- Press the Message key and select Voice
Messaging, enter your extension number, passcode (default
1111) and press #. Select Change Password and then enter
your new voicemail passcode (up to 8 digits).
Standard Telephone
- Lift the handset and dial 88 followed by your extension
number, passcode (default 1111) and press #. Dial 0
followed by new passcode (up to 8 digits).
Retrieving messages from Voicemail box:
Systemphones will be alerted to new messages by
the MESSAGE light and the display showing 'New Voice Messages'.
Systemphone
- Press the Message key and select Voice
Messaging, enter your extension number, passcode (default
1111) and press #. Follow prompts to play messages.
Standard Telephone
- Lift the handset and dial 88 followed by your extension
number, passcode (default 1111) and press #. Dial 1
to replay messages, dial 2 to save message
and move on, dial 3 to delete message and move on.
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BT Pathway -
Voicemail - Remote Access
To retrieve messages remotely, you must either
dial into your allocated extension number on a dedicated line or DDI,
connect via the Auto-Attendant feature or be manually transferred by an
office user. The voicemail codes used as the same as when using
voicemail locally from a standard telephone.
- Dial into your extension.
- When your voicemail box answers - dial 88
followed by your extension number (20-37), passcode
(default 1111) and # (hash).
- The codes shown below are used once the
mailbox is accessed:
|
Dial
1
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Playback
commences at the first message |
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Dial
#
|
Playback
is paused |
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Dial
2
|
Save
this message and move to the next message |
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Dial
3
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Erase
this message and move to the next message |
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Dial
4
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Go
back to the start of the message |
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Dial
5
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Go
back to the previous message |
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Dial
6
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Erase
all messages |
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Dial
7
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Go
back 10 seconds |
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Dial
8
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Go
forward 10 seconds |
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Dial
91
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Change
the Outgoing greeting |
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Dial
92
|
Check
the Outgoing greeting |
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Dial
93
|
Delete
the Outgoing greeting |
|
Dial
0
|
Change
the password |
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BT Pathway -
Call Pickup - Feature
You can pick up any external call
which is ringing at another extension:
Systemphone
- Select the External call pickup display
key.
Standard telephone
- Lift the handset, dial 67.
You can pickup any call (internal
or external) which is ringing at another extension provided both phones are in
the same pick up group (there can be up to 4 in the system):
Systemphone
- Select the Call pickup display key.
Standard telephone
- Lift the handset, dial 68.
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BT Pathway -
Alternative Routing - Did you know...
Alternative Routing, as well as automatically
routing all your calls to an alternative LCR network provider, can also decide
line priority. As an example: a
small office with one Voice line and one Fax line, the first-choice line used
could be the Fax line for outgoing calls leaving the Voice line free for those
important incoming calls. The BT
Pathway & BT Inspiration telephone system will automatically use the Voice line for an outgoing
call if the Fax line is busy.
Alternative Routing can also be used to connect a
Premicell (Mobile Network) unit or a VOIP connection, chosen numbers can
automatically route to a chosen exchange line where the device is connected,
with the option to exclusively use that line or to reroute if the line is
already engaged.
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BT Pathway -
Lines show busy message then release
When dialling a 9 if busytone is heard or on
pressing a line key - the display shows busy then releases the line and you
know the lines are not in use, this can be an indication of an external line
fault. Check each connected line in turn using the trunk select codes
(51-58 - Lines 1-8).
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BT Pathway -
System will not boot up, no dialtone
If you have no dial tone at all extensions and all
the system featurephones show either of the following messages (or similar)
when the system is powered on:
BT Pathway: EPS: 01 1.16 H
BT Inspiration: SETUP:
V1.08
Normally the Red LED in the MDF (wiring area) will
be solid/on or completely off rather than flashing (normal operating
condition), >>
contact us for a site visit as we can normally resolve this fault.
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BT Pathway -
External Lines - Delayed Disconnection
After making an external call you may
notice that the line takes some time to clear (disconnect), if you are using a
system featurephone the line key will be lit red for some time after your call
is finished.
This behaviour is normally due to an error
in the line programming of the phone system and can be very frustrating when
you need to make lots of calls !
Please >>
contact us if you need engineer assistance to cure this problem.
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BT Pathway -
Using Last Number Redial
When using standard telephones with your BT
Pathway or Inspiration phone system, you may notice if they have a REDIAL or
LNR (Last Number Redial) key that the call fails when using this key, this is
due to the telephone dialling the number too quickly (not leaving a pause
between the 9 dialled for an external line and the telephone number).
Some telephone have the facility to be
programmed for PBX usage so that when using Redial, a pause is automatically
inserted after the 9 is dialled.
Alternatively users should be briefed to
use the System Last Number Redial feature - this can be used by dialling 60.
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BT
Pathway